Seagate ST500LM012 / Samsung HN-M500MBB

[RescueDRL@gmail.com]

So, with these Seagate/Samsung FrankenDrives, do I post in Seagate forum or Samsung forum?

Anyway, this Samsung HN-M500MBB/D is making a sound inside which might be clicking. It is
persistent and the drive stays BSY and spinning on PC3KUDMA.

Opened in clean room, there's 1 platter, 2 heads and top surface is pristeen, heads are present,
and not bent-looking, also clean filter.

Drive stayed BSY overnight, at least 12 hours, same sound coming from inside.


What would you suggest?

Any help greatly appreciated.

(Would it be wrong to also post this on HDDGURU?)

Thanks, Drew
=================================================================

[AJ2008]

The noise could be a number of problems, probably some head problem. This is a Samsung drive with seagate label. It probably was not a good idea to leave it powered for an excessive time. Can you connect terminal and post the output here?

[NSRGroup]

pls send terminal message
are you send soft reset command?

[RescueDRL@gmail.com]

I assume I am supposed to run the Seagate F3 utility.

But what model to I pick? The drive won't ID when it's always BSY.

(When I guess a model, there is nothing in the Terminal window)

Thanks,

-Drew
===================================================

[RescueDRL@gmail.com]

Forget to mention, nothing more shows in the Terminal
window when I do soft reset. Drive is always BSY.
Terminal window is empty.

-Thanks

-Drew
===========================================

[AJ2008]

If drive powers then it will output some terminal commands.

Remember this is a Samsung HDD and wont operate in Seagate utility over Seagate Baud Rate config

[NSRGroup]

Forget to mention, nothing more shows in the Terminal
window when I do soft reset. Drive is always BSY.
Terminal window is empty.

-Thanks

-Drew
===========================================

1.select samsung utility
2. select the same model or simillar model
3. power off/on
4. you have terminal

[RescueDRL@gmail.com]

Right, thanks for the guidance. Here is what the Terminal output shows (repeats forever until power off):

=========================================================================================
..NoGray
UD..OK : 19
PK_3 C: 0 H:0
GT:418
SC(L):4120/60
BE.N:18
LD..OK
SK C: 3300 H:1
AP:1 C: 3300-> 7285 H:0->0 AP Cnt: 114
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UD..OK : 60
PK_3 C: 48451 H:0
GT:418
SC(L):4118/64
BE.N:17
LD..OK
SK C: 7284 H:1

S_0SR:0
AP:1 C: 7284-> 7285 H:0->0 AP Cnt: 115
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UD..OK : 64
PK_3 C: 48359 H:0
GT:419
SC(L):4118/14
BE.N:16
LD..OK
SK C: 6896 H:1
SR:1
AP:1 C: 6896-> 7285 H:0->0 AP Cnt: 116
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UD..OK : 14
PK_3 C: 47912 H:0
GT:419
SC(L):4116/23
BE.N:16
LD..OK
SK C: 7009 H:1
SR:2
AP:1 C: 7009-> 7285 H:0->0 AP Cnt: 117
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UD..OK : 23
PK_3 C: 47719 H:0
GT:418
SC(L):4125/68
BE.N:10
LD..OK
SK C: 7084 H:1
SR:3
AP:1 C: 7084-> 7285 H:0->0 AP Cnt: 118
UD..OK : 68
PK_1 C: 7084 H:0
GT:419
SC(L):4113/25
BE.N:16
=========================================================================================

I hope you can help. Have a nice weekend...

-Drew
------------------------------------------------------

[RescueDRL@gmail.com]

Sorry, i think you wanted the information right after Power-On too:

=========================================================================================
ActiveFW : 00
FWVer : 0001
SATA PLL cal done
DDR size detected = 8MB

DDR size detected = 8MB

*PAUNI_L2957*PA VID=0006 PN=0009 Rev=0002- PA_UNI Found
*PAUNI_L2957*PA VID=0006 PN=0009 Rev=0002- PA_UNI FoundU
S_0SHK NF Cal:17
SO_1
SPU@29C,4956mV
IS=2
CLA ..36/60
HO..OK
HO RPM=717 OK
AC 689
ST..OK
mS1 00000003
GT:413
SC(L):4122/39
BE.N:16
LD..NoGray
UD..OK : 39
PK_3 C: 0 H:0
GT:414
SC(L):4111/19
BE.N:16
LD..OK
SK C: 2963 H:1

S_0SR:0
AP:1 C: 2963-> 7285 H:1->0 AP Cnt: 0
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UD..OK : 19
PK_3 C: 45714 H:0
GT:414
SC(L):4114/50
BE.N:16
LD..OK
SK C: 6895 H:1
SR:1
AP:1 C: 6895-> 7285 H:0->0 AP Cnt: 1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UD..OK : 50
PK_3 C: 45170 H:0
GT:416
SC(L):4118/17
BE.N:17
LD..OK
SK C: 7543 H:1
SR:2
AP:1 C: 7543-> 7285 H:0->0 AP Cnt: 2
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UD..OK : 17
PK_3 C: 45377 H:0
GT:416
SC(L):4121/35
BE.N:15
LD..OK
SK C: 6978 H:1
SR:3
AP:1 C: 6978-> 7285 H:0->0 AP Cnt: 3
UD..OK : 35
PK_1 C: 6978 H:0
GT:416
SC(L):4122/56
BE.N:16
LD..NoGray
UD..OK : 56
PK_3 C: 0 H:0
GT:417
SC(L):4111/23
BE.N:16
LD..OK
SK C: 3339 H:1
AP:1 C: 3339-> 7285 H:0->0 AP Cnt: 4
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UF 3 1stGrayErr Hd:1
UF 3 1stGrayErr Hd:0
UD..OK : 23
PK_3 C: 46670 H:0
GT:417
SC(L):4111/40
BE.N:21
LD..OK
SK C: 7396 H:1
----------------------------------etc.---------------------------------------------------------------------------------

[rezafarah]

i have the same problem too.
i think it seems some kind of head problem regarding to the hdd noise!
any suggestions?!

[NSRGroup]

yes two head is dead

[Takanashi_Hina]

Damaged heads for sure.

[RescueDRL@gmail.com]

Thank you experts! I can see the word err, but I am not sure where you know
it's the second head, head 1, that has the problem.

You don't have to reply, but would be nice.

Thanks again for your help, I was hoping F/W problem but no...

-Drew
==========================================================