Usb terminal 3 adapter

[italyassistance]

Hello,

I've had a strange problem for some time now, I've had problems with the USB terminal 3, mainly on Seagate models, basically when I try to read the rom the USB always gives me "reply timeout error" both on portable III and on UDMA, software version 7.3. 18, windows 10, does anyone else have the same problem as me and know how I could solve it? Already tried reinstalling the system and reinstalling the PC-3000 software

[einstein9]

why not ask the support directly?