incorrect information

[alphapune]

Actual ST32000542AS
S/N 5XW1F80T
FW CC38
2TB
Showing
Model : ST_M13FQBL
Serial : QNR_BFW
Firmware : 04240957
Capacity : 3.86 GB (8 089 950)

Is it FW issue?
If yes need FW (Not in my login database)

[AJ2008]

It means SA cant be read so ID is made from factory alias inside ROM.

SA cant be read but this can be from multiple reasons, mechanical, firmware or electrical - you need proper diagnosis