ST9500420AS

[Bruno]

Hi all,

I try to solve "HDD Lock (LED: 000000CC)" problem on a 2.5" Seagate HD ST9500420AS.
After stop spindle and get ready, i remove the pincer from contact, but the HD dont spinup.

Here is the log:
Test : Solution for problem "HDD Lock (LED: 000000CC)"
HDD power supply switching OFF/ON...
Spin Up...
Error HDD spinning up by terminal!
Error : Terminal : reply timeout error

WARNING! It`s probably HDD have "HDD Lock (LED: 000000CC)" problem
Try the command: Solution for problem "HDD Lock (LED: 000000CC)"
From menu: Tests -> Solutions

Drive not ready

Any ideas, how to resolve the problem?
Thanks
Bruno

[ACE_Admin]

ST9500420AS hard drive belongs to Momentus 7200.4 SATA family. I have an idea to complete the steps manually, that will show us if that hard drive has
problems with recalibration.

You need to go to terminal tab within Seagate F3 utility and press ctrl-z. F3 T> prompt has to appear within terminal tab.

To spin up the drive you need to perform next commands:

T>/2
2>U
After this step you could see if this drive can spin up or if there is an error related to that.

[Bruno]

Dear Roustam
Thanks for the fast replay.
At Yesterday, after douzends of tryal too, the "HD Lock- soulution" are NEAR usefull.
See Log:

Test : Solution for problem "HDD Lock (LED: 000000CC)"
HDD power supply switching OFF/ON...
HDD power supply switching OFF/ON...
HDD power supply switching OFF/ON...
Spin Up...

Spin Up Complete
Elapsed Time 4.199 secs
F3 2>
Collecting Sys Files Infos...
ID Len
===============
0 2
1 2
2 16
3 1870
4 9
5 4
6 85
7 1
8 2400
9 1
A 2251
B 1000
C 64000
D 160
E 432
F 223
13 8
15 100
16 2
17 40
19 24
1A 33
1B 1
1C 9
1D 128
1E 128
1F 640
22 80
23 80
2A 9
2B 535
2C 432
33 4576
34 640
35 26
Collecting Sys File Infos completed

Collecting ROM Info...
Collecting ROM Info completed



Test : HDD resources backup
Folder: C:\Programme\ACE Lab\PC-3000\Bin\!Profiles\SgF3\F3 Arch (common)\UnknownHDD\Data\SABackup\



Reading ROM to profile folder
Folder: C:\Programme\ACE Lab\PC-3000\Bin\!Profiles\SgF3\F3 Arch (common)\UnknownHDD\Data\SABackup\ROM\
Result............................................ : Ok


Reading CP to profile folder
Folder: C:\Programme\ACE Lab\PC-3000\Bin\!Profiles\SgF3\F3 Arch (common)\UnknownHDD\Data\SABackup\CPDir\

CP 0015 (Flash)....................................................... : Ok
CPs reading process completed
Result............................................ : Ok

Reading modules to profile folder
Folder: C:\Programme\ACE Lab\PC-3000\Bin\!Profiles\SgF3\F3 Arch (common)\UnknownHDD\Data\SABackup\ModDir\

Module 0000........................................................... : Ok
Module 0001........................................................... : Error
Error : Error requesting command state "RD Sys File part" (Drive is not ready)
Modules reading process completed

Reading ID pages list...

Backup of service information completed

Drive not ready


Today i use your Tip, this is the result:

Rst 0x10M
ASCII Diag mode

F3 T>/2

F3 2>U

DiagError 0000600B

Now i use the HD-Lock Solution too. After restart:
Tech Key...
Requesting FW Pkg ver ........ HO077A.SDM2.CAE008.

Collecting Sys Files Infos...
ID Len
===============
0 2
1 2
2 16
3 1870
4 9
5 4
6 85
7 1
8 2400
9 1
A 2251
B 1000
C 64000
D 160
E 432
F 223
13 8
15 100
16 2
17 40
19 24
1A 33
1B 1
1C 9
1D 128
1E 128
1F 640
22 80
23 80
24 80
25 80
26 80
27 80
28 80
29 80
2A 9
2B 535
2C 432
2D 432
2E 432
2F 432
30 432
31 432
32 432
33 4576
34 640
35 26
Collecting Sys File Infos completed

Collecting CP Infos...
ROM:
ID MemOffs Len
==========================
0 6020100 43520
1 6020000 256
4 4000000 4096
5 6C000 81920
8 10070000 948
A 60A9CD8 1024
12 100D4000 104
13 60B4D9C 768
14 60B509C 64
15 0 524288
1B 60B3B84 4632
1C 60B3A44 320
1D 6020120 208
1E 6020380 3216

RAM:
ID MemOffs Len
==========================
0 6020100 43520
1 6020000 256
2 60201F0 400
4 7B000 4096
5 6C000 81920
6 267240 40996
8 10070000 948
A 60A9CD8 1024
12 100D4000 104
13 60B4D9C 768
14 60B509C 64
15 0 524288
16 6020100 32
17 6022A60 1616
1B 60B3B84 4632
1C 60B3A44 320
1D 6020120 208
1E 6020380 3216
1F 6184678 1728
20 6184D38 72


WARNING! It`s probably HDD have "Translatioin violation (0 GB)" problem
Try the command: Solution for problem "Translation violation (0 GB)"
From menu: Tests -> Solutions
Collecting CP Infos completed

So i start the "Translation violation(0GB)problem" solution.
I hear noices, like defrag on a much fragment HD. (Head moving)
and waiting the end of the procedure.

[einstein9]

1- disconnect the PCB from the hdd
2- connect the pcb only to terminal and open the HT power on from ur udma
3- when it comes to ready, goto HT and Ctrl-Z for prompt
4- /2 and wait
5- Z and wait

6- U and post the log

/1 then N1 2nd. command after 20sec.

then

/
i4,1,22 enter

power Off wait 1min then ON again

then final step


m0,2,2,,,,,22 takes from 5-30min

post results here

[Bruno]

Dear einstein9
Thank you for answer.

I'm not shure, i underestand your tips correct, because i tryed div combinations, but becomes not READY. Please correct me!

- First i remove the pcb from HD.
- then i connect only the terminal cable? - What you mean HT? Terminal in PC-3000UDMA?

[Bruno]

ST9500420AS hard drive belongs to Momentus 7200.4 SATA family. I have an idea to complete the steps manually, that will show us if that hard drive has
problems with recalibration.

You need to go to terminal tab within Seagate F3 utility and press ctrl-z. F3 T> prompt has to appear within terminal tab.

To spin up the drive you need to perform next commands:

T>/2
2>U
After this step you could see if this drive can spin up or if there is an error related to that.

Dear Roustam
Thanks for the fast replay.
At Yesterday, after douzends of tryal too, the "HD Lock- soulution" are usefull.
Next restart of the HD are ok. I try to mak a HD recources Backup. At save of the modules "Drive not ready".. Don't save modules..

Rst 0x10M
ASCII Diag mode

F3 T>/2

F3 2>U

DiagError 0000600B

[einstein9]

Dear einstein9
Thank you for answer.

I'm not shure, i underestand your tips correct, because i tryed div combinations, but becomes not READY. Please correct me!

- First i remove the pcb from HD.
- then i connect only the terminal cable? - What you mean HT? Terminal in PC-3000UDMA?

based on ur PM, i will go public

1st. of all HT = HyperTerminal

i ment power the drive from the UDMA then chk the HT log and proceed

[ACE_Admin]

F3 T>/2

F3 2>U

DiagError 0000600B

What happens after this error was displayed? did the drive go to BSY ? or still DRD DSC?

If this hard drive cannot spin its spindle motor up there could be several reasons.
First reason could be connected with hard drive logic board. Spindle motor chip stopped working and hard drive cannot spinup.
Its possible to check it with. If you will see another error after logic board was swapped, please post it here.

Second reason is much worse, hard drive has problems with bearing. In situation you have to find a same model donor drive and transfer platters.
Platters transfer is pretty difficult process, its a good idea to practice on not important drives and figure out how did it work.

[Bruno]

Thanks for all effort.
The customer picked up the HD. He found the lost pictures on another drive...

Thanks anyway for help.