Seagate ST2000DM001 "PIO Register access timeout (1)"

[edbrandt]

Hi

I have trouble accessing a Seagate ST2000DM001 FW:CC26, it reports "Drive not ready" and "PIO Register access timeout (1)" all the time.

The drive seems to spin up nice, no sounds of any kind.

Can't find any info regarding the issue in the documentation.

This is for training purposes only, no critical data. Any help appreciated, thanks.

-Espen

[DataMedics]

Probably has issues with the media cache and/or sector re-allocation. Couple bits of information you need to provide.

First, can you provide a terminal log. Second, what's happening with the status registers at the bottom when you're getting this error? Is the BSY light getting stuck on?

[edbrandt]

Well, I noticed that the drive reported capacity of 0 GB, and tried the "Solution for the "Translation violation (0 GB)" problem" which actually failed. Then after some reading I decided to try the "Solution for the HDD Lock (LED: 000000CC) problem" since the HDD failed to become ready.

The hard drive now reports the correct capacity, and the "PIO Register access timeout (1)" message has gone. So it seems to have fixed something.

There are however still some issues, example when trying to read S.M.A.R.T info, it reports "Error reading S.M.A.R.T. (Attribs) HDD Redynes timeout (100000)" (a small typo in the err.msg btw)

Regarding the status registers, DRD and DSC is green, no stuck BSY or any red lights.

The log is here:

Code: Select all

Selected family......................... : 58, Grenada
Model by ID............................. : <HDD ID NOT READ>

Loading default settings!
Use the options dialog to review and save utility settings.
Then press OK!


Family default settings loading!

 
Tech Key...
 
Requesting FW Pkg ver ........ GPG17C.CCD2.CB0487.CC26   
 
 
Detecting Phys Sct Size...
Result.................................. : 4096
 
Detecting Max Head number...
Phys. heads............................. : 4
 
Obtaining Saved Mode Pages File information...
Reading Saved Mode Pages...
Parsing Saved Mode Pages...
SMP Dbl: 0x3C001000 - 0x0001FFFF (0x0000000F)
 
LBA alignment........................... : 0
 
Obtaining Registry File information...
Reading Registry File...
Parsing Registry File...

Media Cache
===========
MC       : enabled
MC Size  : 0x43DBB0
MCMT Ver : MCMTV05
 
Collecting Sys Files information...
  ID        Len
===============
   0         36  Reserved Defect Table (SA defect table)
   1          2  Drive Information File (DIF)
   2         16  Performance Parameter File (PPF)
   3       7782  Primary Defect File (P-List))
   5          4  Manufacturing Information File (MIF)
   8       4800 
   B       1000 
   C     122880  Serial Port Test Results File (Self Scan Log)
   D        160 
   E        432  Data Integrity Check (DIC), HEAD 0
   F        223  DIC Dummy File
  13          8  Disc Registry File (settings, security, etc)
  15        100  BGMS File (Directed Offline Scan)
  16          2 
  17         40 
  19         24  Log File
  1A         33  Log File
  1B          1  Log File
  1C          9 
  1D        128  Physical Overlay File 0
  1E        128  Physical Overlay File 1
  22         80  Drive Self Test (DST), Head 0
  23         80  Drive Self Test (DST), Head 1
  24         80  Drive Self Test (DST), Head 2
  25         80  Drive Self Test (DST), Head 3
  2A          9  Saved Mode Pages (HDD settings)
  2B      10118  R/W Operating Parameters (translator, etc)
  2C        432  Data Integrity Check (DIC), HEAD 1
  2D        432  Data Integrity Check (DIC), HEAD 2
  2E        432  Data Integrity Check (DIC), HEAD 3
  33       4576 
  34        640  Packed CONGEN XML definition
  39       8192 
  3A          4 
  3D       3072 
  3E       3072 
  3F       4576 
  40          7 
  41       2180 
  42       4096 
  43      10241 
  44     1357032 
  45     226172 
  46     226172 
  47     226172 
  48     226172 
  49     226172 
  4A     226172 
  4B       8192 
  4F      14336 
Collecting Sys File Infos completed
 
Collecting DT Infos...
ROM:
  ID     MemOffs        Len
===========================
   0    40030200      40944  Read Adaptive Parameters File (RAP)
   1    40030000        512  Controller Adaptive Parameters File (CAP)
   4       1D400       7168  Servo Adaptive Parameter File (SAP)
        40002000      13288
              total   20456
   5       6C000      81920  Servo Firmware Table
   A      25EA94       1024  Seek Profile
  13    401291C0       1440  Dependent Zone Table for User Area
  14    40129760        120  Dependent Zone Table for System Area
  15           0     524288  Flash ROM
  1D    40030220        424  VBAR Configuration File
  1E    400305B8       4016  Zone Format Parameters File
  26    40126CF0       9424 
  27    40126AF8        504 
 
RAM:
  ID     MemOffs        Len
===========================
   0    40030200      40944  Read Adaptive Parameters File (RAP)
   1    40030000        512  Controller Adaptive Parameters File (CAP)
   2    400303C8        496  Zone Table
   4       1D400       7168  Servo Adaptive Parameter File (SAP)
        40002000      13288
              total   20456
   5       6C000      81920  Servo Firmware Table
   6     1915C40      81964  Servo Flaw Table
   A      25EA94       1024  Seek Profile
  13    401291C0       1440  Dependent Zone Table for User Area
  14    40129760        120  Dependent Zone Table for System Area
  15           0     524288  Flash ROM
  16    40030200         32  Drive Configuration Table
  17    400319A0       2016  Temperature Control Configuration
  1D    40030220        424  VBAR Configuration File
  1E    400305B8       4016  Zone Format Parameters File
  1F    4032C8E8       4500  RW working user preamp table
  20    4032DA80        150  RW working system preamp table
  26    40126CF0       9424 
  27    40126AF8        504 
 
Collecting DT Infos completed
 
 
Reading autotuning buffer...............   Ok
Searching module table in RAM... .......   Ok
Searching volume 3 file table in RAM....   Ok
Searching volume 0 file table in RAM....   Ok
Searching SMP RAM FID in RAM............   Ok
Searching Non Resident G-List FID in RAM   Ok
Searching CFW OVL FID in RAM............   Ok
Searching DT table(RAM, WR) in RAM......   Ok
Searching DT table(RAM, RD) in RAM......   Ok
 
System Files I/O method detection... ATA(direct)

Thanks for helping! It's a long learning process
-Espen

[DataMedics]

That's not the terminal, that's just the PC-3000 log. Need to see what the drive is reporting in the terminal tab when it's powered on.

[Blizzard]

Espen, for Seagate HDDs you want to connect the PC USB terminal adapter. There is a picture in the Seagate_1 manual (fig. 3.3) if you need it. Once you have the terminal adapter connected and working power on the hard drive and you should see output in the "terminal tab" that @DataMedics is referring to.

[edbrandt]

Thanks

Here is what the terminal log displays when I'm powering on the drive:

Code: Select all

Boot 0x40M
 Spin Up
 Trans.

 Spin Up
SpinOK
(P) SATA Reset

But I noticed the following when looking at the power monitor:

powermonitor.PNG (43.04 KiB) Viewed 6704 times

Looks very similar to the "3.5? ST2000DM001 (Grenada). With Voltage Graph. Weak head" in this article: http://blog.acelab.eu.com/pc-3000-p ... ision.html


-Espen