Seagate ST9500325AS can't access user data Topic is solved

[eng.mas]

I have Seagate HDD ST9500325AS, when I power on it's spin up normally but still bussy for a whaile of time tnd then turn to Ready state
utilty Log is that:

Code: Select all

 
 
 
[color=#FF0000]HDD family detecting...[/color]
 
 
Family ID: 3C
Selected family......................... : 3C, Wyatt
Model by ID............................. : ST9500325AS                             

Loading default settings!
Use the options dialog to review and save utility settings.
Then press OK!


Family default settings loading!

 
Tech Key...
 
Requesting FW Pkg ver ........ WY05A7.HPM1.DA104B.0005HPM1
 
 
Detecting Phys Sct Size...
Result.................................. : 512
 
Detecting Max Head number...
Phys. heads............................. : 4
 
Obtaining Saved Mode Pages File information...
Reading Saved Mode Pages...
Parsing Saved Mode Pages...
[color=#FF0000]SMP Dbl: 0x3C000317 - 0x037FF7FF (0x0000000F)[/color]
 
LBA alignment........................... : 0
 
Obtaining Registry File information...
Reading Registry File...
Parsing Registry File...

Media Cache
===========
MC is not supported / NVC caching
 
 
Collecting Sys Files information...
  ID        Len
===============
   0          2  Reserved Defect Table (SA defect table)
   1          2  Drive Information File (DIF)
   2         16  Performance Parameter File (PPF)
   3       1870  Primary Defect File (P-List))
   4          9  Servo Adaptive Parameter File (SAP)
   5          4  Manufacturing Information File (MIF)
   6         85  Read Adaptive Parameters File (RAP)
   7          1  Controller Adaptive Parameters File (CAP)
   8       2400 
   9          1  SMART Configuration File
   A       2251  SMART Data File
   B       1000 
   C      64000  Serial Port Test Results File (Self Scan Log)
   D        160 
   E        432  Data Integrity Check (DIC), HEAD 0
   F        223  DIC Dummy File
  13          8  Disc Registry File (settings, security, etc)
  15        100  BGMS File (Directed Offline Scan)
  16          2 
  17         40 
  19         24  Log File
  1A         33  Log File
  1B          1  Log File
  1C          9 
  1D        128  Physical Overlay File 0
  1E        128  Physical Overlay File 1
  1F        640  Physical Overlay File 2
  22         80  Drive Self Test (DST), Head 0
  23         80  Drive Self Test (DST), Head 1
  24         80  Drive Self Test (DST), Head 2
  25         80  Drive Self Test (DST), Head 3
  2A          9  Saved Mode Pages (HDD settings)
  2B        535  R/W Operating Parameters (translator, etc)
  2C        432  Data Integrity Check (DIC), HEAD 1
  2D        432  Data Integrity Check (DIC), HEAD 2
  2E        432  Data Integrity Check (DIC), HEAD 3
  33       4576 
  34        640  Packed CONGEN XML definition
  35         26  SMART Data
Collecting Sys File Infos completed
 
Collecting DT Infos...
ROM:
  ID     MemOffs        Len
===========================
   0     6020100      43520  Read Adaptive Parameters File (RAP)
   1     6020000        256  Controller Adaptive Parameters File (CAP)
   4     4000000       4096  Servo Adaptive Parameter File (SAP)
   5       6C000      81920  Servo Firmware Table
   A     60A2C1C       1024  Seek Profile
  13     60ADC7C        768  Dependent Zone Table for User Area
  14     60ADF7C         64  Dependent Zone Table for System Area
  15           0     524288  Flash ROM
  1B     60ACA64       4632  Dependent Zone Group Tables for User Area
  1C     60AC924        320  Dependent Zone Group Tables for System Area
  1D     6020120        208  VBAR Configuration File
  1E     6020380       3216  Zone Format Parameters File
 
RAM:
  ID     MemOffs        Len
===========================
   0     6020100      43520  Read Adaptive Parameters File (RAP)
   1     6020000        256  Controller Adaptive Parameters File (CAP)
   2     60201F0        400  Zone Table
   4     4000000       4096  Servo Adaptive Parameter File (SAP)
   5       6C000      81920  Servo Firmware Table
   6      227840      40996  Servo Flaw Table
   A     60A2C1C       1024  Seek Profile
  13     60ADC7C        768  Dependent Zone Table for User Area
  14     60ADF7C         64  Dependent Zone Table for System Area
  15           0     524288  Flash ROM
  16     6020100         32  Drive Configuration Table
  17     6022A60       1616  Temperature Control Configuration
  1B     60ACA64       4632  Dependent Zone Group Tables for User Area
  1C     60AC924        320  Dependent Zone Group Tables for System Area
  1D     6020120        208  VBAR Configuration File
  1E     6020380       3216  Zone Format Parameters File
  1F     6144678       1728  RW working user preamp table
  20     6144D38         72  RW working system preamp table
 
Collecting DT Infos completed
 
 
Reading autotuning buffer...............   Ok
Searching module table in RAM... .......   Ok
Searching volume 3 file table in RAM....   Ok
Searching volume 0 file table in RAM....   Ok
Searching SMP RAM FID in RAM............   Ok
Searching Non Resident G-List FID in RAM   Ok
Searching CFW OVL FID in RAM............   Ok
Searching DT table(RAM, WR) in RAM......   Ok
Searching DT table(RAM, RD) in RAM......   Ok
 
System Files I/O method detection... ATA(indirect)
 


in terminal mode it's
F3 T>

But I didn't able to read any sector!!
What the problme is?!
and How I can solve it?
it's for data recovery purpose.

[DataMedics]

Backup the SA first. Then I would try regenerate translator.

[AJ2008]

What is the output of 'F3 T>V40' ?

[eng.mas]

Source of the post Backup the SA first. Then I would try regenerate translator.

I tried make Backup the SA, But I get some error in log, I add the log to see it and give me your opnion

Code: Select all

Test  : HDD resources backup
Folder: C:\Program Files (x86)\ACE Lab\PC-3000\Bin\!Profiles\SgF3\Wyatt\ST9500325AS-0005HPM1-6VECVBMZ\Data\SABackup\

 

Reading ROM to profile folder
Folder: C:\Program Files (x86)\ACE Lab\PC-3000\Bin\!Profiles\SgF3\Wyatt\ST9500325AS-0005HPM1-6VECVBMZ\Data\SABackup\ROM\
Result.................................. : Ok
 

Reading DT to profile folder
Folder: C:\Program Files (x86)\ACE Lab\PC-3000\Bin\!Profiles\SgF3\Wyatt\ST9500325AS-0005HPM1-6VECVBMZ\Data\SABackup\CPDir\

DT 0000 (Flash ROM), Read Adaptive Parameters File (RAP).............. : Ok
DT 0001 (Flash ROM), Controller Adaptive Parameters File (CAP)........ : Ok
DT 0004 (Flash ROM), Servo Adaptive Parameter File (SAP).............. : Ok
DT 0005 (Flash ROM), Servo Firmware Table............................. : Ok
DT 000A (Flash ROM), Seek Profile..................................... : Ok
DT 0013 (Flash ROM), Dependent Zone Table for User Area............... : Ok
DT 0014 (Flash ROM), Dependent Zone Table for System Area............. : Ok
DT 0015 (Flash ROM), Flash ROM........................................ : Ok
DT 001B (Flash ROM), Dependent Zone Group Tables for User Area........ : Ok
DT 001C (Flash ROM), Dependent Zone Group Tables for System Area...... : Ok
DT 001D (Flash ROM), VBAR Configuration File.......................... : Ok
DT 001E (Flash ROM), Zone Format Parameters File...................... : Ok
DT 0000 (RAM), Read Adaptive Parameters File (RAP).................... : Ok
DT 0001 (RAM), Controller Adaptive Parameters File (CAP).............. : Ok
DT 0002 (RAM), Zone Table............................................. : Ok
DT 0004 (RAM), Servo Adaptive Parameter File (SAP).................... : Ok
DT 0005 (RAM), Servo Firmware Table................................... : Ok
DT 0006 (RAM), Servo Flaw Table....................................... : Ok
DT 000A (RAM), Seek Profile........................................... : Ok
DT 0013 (RAM), Dependent Zone Table for User Area..................... : Ok
DT 0014 (RAM), Dependent Zone Table for System Area................... : Ok
DT 0015 (RAM), Flash ROM.............................................. : Ok
DT 0016 (RAM), Drive Configuration Table.............................. : Ok
DT 0017 (RAM), Temperature Control Configuration...................... : Ok
DT 001B (RAM), Dependent Zone Group Tables for User Area.............. : Ok
DT 001C (RAM), Dependent Zone Group Tables for System Area............ : Ok
DT 001D (RAM), VBAR Configuration File................................ : Ok
DT 001E (RAM), Zone Format Parameters File............................ : Ok
DT 001F (RAM), RW working user preamp table........................... : Ok
DT 0020 (RAM), RW working system preamp table......................... : Ok
DT reading process completed
Result.................................. : Ok
 
Reading modules to profile folder
Folder: C:\Program Files (x86)\ACE Lab\PC-3000\Bin\!Profiles\SgF3\Wyatt\ST9500325AS-0005HPM1-6VECVBMZ\Data\SABackup\ModDir\

Will be skipped : 000C, 000E, 000F, 0022, 0023, 0024, 0025, 002C, 002D, 002E

Module 0001, Drive Information File (DIF)............................. : Ok
Module 0002, Performance Parameter File (PPF)......................... : Ok
Module 0003, Primary Defect File (P-List))............................ : Ok
Module 0004, Servo Adaptive Parameter File (SAP)...................... : Ok
Module 0005, Manufacturing Information File (MIF)..................... : Ok
Module 0006, Read Adaptive Parameters File (RAP)...................... : Ok
Module 0007, Controller Adaptive Parameters File (CAP)................ : Ok
Module 0008........................................................... : Ok
Module 0009, SMART Configuration File................................. : Ok
Module 000A, SMART Data File.......................................... : Ok
Module 000B........................................................... : Ok
Module 000D........................................................... : Ok
Module 0013, Disc Registry File (settings, security, etc)............. : Ok
Module 0015, BGMS File (Directed Offline Scan)........................ : Ok
Module 0016........................................................... : Ok
Module 0017........................................................... : Ok
Module 0019, Log File................................................. : Ok
Module 001A, Log File................................................. : Ok
Module 001B, Log File................................................. : Ok
Module 001C........................................................... : Ok
Module 001D, Physical Overlay File 0.................................. : Ok
Module 001E, Physical Overlay File 1.................................. : Ok
Module 001F, Physical Overlay File 2.................................. : Ok
Module 002A, Saved Mode Pages (HDD settings).......................... : Ok
Module 002B, R/W Operating Parameters (translator, etc)............... : Ok
Module 0033........................................................... : Ok
Module 0034, Packed CONGEN XML definition............................. : Ok
Module 0035, SMART Data............................................... : Ok
Modules reading process completed
 
Reading HDD ID pages list...
Reading HDD ID pages...
ID Page 00............................................................ : Ok
ID Page 01............................................................ : Ok
ID Page 02............................................................ : Ok
ID Page 03............................................................ : Ok
ID Page 04............................................................ : Ok
ID Page 08............................................................ : Ok
ID Page 09............................................................ : Ok
ID Page 0A............................................................ : Ok
ID Page 0B............................................................ : Ok
ID Page 0C............................................................ : Ok
ID Page 0D............................................................ : Ok
ID Page 0E............................................................ : Ok
ID Page 0F............................................................ : Ok
 
Reading System Files to profile folder
Folder: C:\Program Files (x86)\ACE Lab\PC-3000\Bin\!Profiles\SgF3\Wyatt\ST9500325AS-0005HPM1-6VECVBMZ\Data\SABackup\SysFiles\
Copies : 0 1

Sys File FC000000(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC000000(1).................................................. : Ok
Sys File FC001203(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC001203(1).................................................. : Ok
Sys File FC002204(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC002204(1).................................................. : Ok
Sys File FC003205(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC003205(1).................................................. : Ok
Sys File FC004206(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC004206(1).................................................. : Ok
Sys File FC00520B(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC00520B(1).................................................. : Ok
Sys File FC00620C(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC00620C(1).................................................. : Ok
Sys File FC00720D(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC00720D(1).................................................. : Ok
Sys File FC345010(0), Primary Defect File (P-List))................... : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC345010(1), Primary Defect File (P-List))................... : Ok
Sys File FC34D01C(0), R/W Operating Parameters (translator, etc)...... : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC34D01C(1), R/W Operating Parameters (translator, etc)...... : Ok
Sys File FC34F026(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC34F026(1).................................................. : Ok
Sys File FC353100(0), Physical Overlay File 0......................... : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC353100(1), Physical Overlay File 0......................... : Ok
Sys File FC354101(0), Physical Overlay File 1......................... : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC354101(1), Physical Overlay File 1......................... : Ok
Sys File FC355102(0), Physical Overlay File 2......................... : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC355102(1), Physical Overlay File 2......................... : Ok
Sys File FC356103(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC356103(1).................................................. : Ok
Sys File FC357104(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC357104(1).................................................. : Ok
Sys File FC358105(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC358105(1).................................................. : Ok
Sys File FC359106(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC359106(1).................................................. : Ok
Sys File FC35A107(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC35A107(1).................................................. : Ok
Sys File FC35B108(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC35B108(1).................................................. : Ok
Sys File FC35C109(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC35C109(1).................................................. : Ok
Sys File FC35D10A(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC35D10A(1).................................................. : Ok
Sys File FC35E10B(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC35E10B(1).................................................. : Ok
Sys File FC35F10C(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC35F10C(1).................................................. : Ok
Sys File FC36010D(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC36010D(1).................................................. : Ok
Sys File FC361110(0).................................................. : Error
Error : Rq Rd Sys File part ID 0, Offs 0x0 err! Tech state 0x72, 0x04440000
Sys File FC361110(1).................................................. : Ok
System Files reading process completed
 
Reading loader data to folder (LDR)
Scanning LOD files...
reading file FC00620C...
reading file FC353100...
   Appending: Overlay ID = 00
reading file FC354101...
   Appending: Overlay ID = 01
reading file FC355102...
reading file FC356103...
   Appending: Overlay ID = 04
reading file FC357104...
   Appending: Overlay ID = 05
reading file FC358105...
reading file FC359106...
reading file FC35A107...
reading file FC35B108...
reading file FC35C109...
reading file FC35D10A...
reading file FC35E10B...
reading file FC35F10C...
reading file FC36010D...

Backup of service information completed


and in every error it make SATA Reset in terminal mode

Send Status: COMRESET seen
(S) SATA Reset

I didn't make regenerate translator, becouse Im a fraid to make nagative effect to HDD , So Im waitting your reply,,

[DataMedics]

You notice all the errors are on copy 0 not copy 1 right... so I'd suspect that head 0 is bad, but the SA is able to fully load from head 1 which is why you are able to back everything up.

Probably isn't just a simple translator issue then, most likely bad head.

[eng.mas]

Source of the post You notice all the errors are on copy 0 not copy 1 right... so I'd suspect that head 0 is bad, but the SA is able to fully load from head 1 which is why you are able to back everything up.

Probably isn't just a simple translator issue then, most likely bad head.

So, before I make Headswap, I think to make image from healthy head
But the Question is:
Are DE support do image with selective head for seagate HDD?

[DataMedics]

Yes, it supports it for pretty much any hard drive.

[eng.mas]

Source of the post Yes, it supports it for pretty much any hard drive.

Now Im doing image with H1,2,3 It's progress smothly
I know some question seem strange to you, becouse Im a new user to ACE lab, and this is my second case using PC-3000.
Thank you very much DataMedics