Cannot unlock Bitlocker drive with Recovery Key

[gameboybin]

I have a strange case. I have an SSD drive that comes with bitlocker an i do have the Recovery Key. However i am unable to decrypt the Drive cause PC3K keeps saying it is invalid Password
however I tried mapping the drive and opening it in R-Studio the key fits perfectly and unlock like normal

Don't know what happened to PC3K decryption?

[DCDL]

Following.

Had the same issue myself several times this week alone. PC3K saying invalid keys and password, but triple checked and is 100% the right keys and passwords. I did not have R-studio to try tho.

[datasolution]

I have same problem with palmer drive .It shows bitlocker but has clear key .Like ufs strait away open drive but drive has bad sectors so i want to image it but de ask for keys .strange .

[DCDL]

Anyone else having this issue?

Just had another job, exact same issue, DE reporting key is invalid when it 100% is correct. Doesn't seem to matter what model of drive as I've had it with mechanicals and SSDs.

[DCDL]

So turns out there is an issue and Acelabs are aware. I've been told there is a temporary fix, but without a support contract Acelabs wont help me. Hopefully this will help people going forward.

[CamillePope]

Any update? Have you found any solution?

[DCDL]

Source of the post Any update? Have you found any solution?

You need to contact TS and open a ticket. But if you have no active TS contract they will not provide the fix.