Intel H10 512GB SSD + 32GB Optane NVMe troubles - Is there a trick?

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ThomasH
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Intel H10 512GB SSD + 32GB Optane NVMe troubles - Is there a trick?

Postby ThomasH » 26.05.21, 17:57

I'm on my 4th recent Intel H10 512GB SSD + 32GB Optane NVMe HBRPEKNX0202AH drive, and I think all, or at least 3 of 4 had a very similar issue where the drive seems to read 1,000,215,216 sectors very but in which the file system is totally screwed and deep scanning produces basically no user data results. I've read them in:

1) A USB-NVMe adapter
2) direct-connected to an NVMe port on an intel 8th gen with suggested optane drivers installed (I think),
3) in the original laptop (booting from a R-Studio emergency usb boot drive)(although the customer in this current case had flashed/updated the BIOS, so I don't have original config),
4) with Deepspar DPI NVMe attachment.

However, the file system seems like it's either damaged, missing a lot, or perhaps a fresh failed Windows install.
Maybe the customers are accidentally reinstalling windows, potentially over an encrypted original install, but I worry this might be different.

I worry that perhaps the 32GB optane part is storing data that is crucial, but I've read contradicting things about whether this is just a cache that would have duplicated files vs added on.
I'm not sure if this is something the drive handles on its own, or if it's managed through BIOS/Optane drivers.

There are some Intel Optane programs that can be installed, and I've seen photos that show that software recognizing the 32GB optane part separately, but at least in my attempts, I was never able to see even a known-good donor as anything but a single disk, even after installing the Intel-suggested RAID drivers and software.

Has anyone else encountered these and figured out if there is a special way to access these that might present a different outcome?
I worry I'm missing something since it's a unique drive, and since the results are odd, despite the drives seeming to read all sectors with corrupted file system.
But, it could be (and seems to be I guess), just coincidence and the customers or the way the drives are failing is just ruining the data / failing Windows reinstall/repairs, and the original partitions were probably encrypted... or maybe the TRIM kills the old data (though scrolling through hex does show huge remnants of non-zero data in my examples, so probably encryption.)


ThomasH
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Re: Intel H10 512GB SSD + 32GB Optane NVMe troubles - Is there a trick?

Postby ThomasH » 03.06.21, 08:24

One extra peculiarity that I'm 98% sure about is that both 'bad' drives I currently have initially detected in the motherboard's secondary m.2 socket, but after installing the RST Optane Windows drivers and something that updated my motherboard's bios (from intel, not the mb manufacturer), neither of the 2 'bad' drives even detect any more in that port, yet the good donor I have still does.
This makes me wonder if it actually is something that's failed on the ssd that is only observable (such that it stops detection) once the optane-enabled drivers and bios is installed.
Note: the 'bad' drives still detect via the other means (usb, and pcie nvme adapters).
or
This could just be a wild goose chase, I don't know.


gord
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Re: Intel H10 512GB SSD + 32GB Optane NVMe troubles - Is there a trick?

Postby gord » 18.02.22, 20:21

Hello,

Have same case in now, imaged 100% fine and looks like new OS or something was installed,
Have you found out what's causing this.

Thanks
Gord


ThomasH
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Re: Intel H10 512GB SSD + 32GB Optane NVMe troubles - Is there a trick?

Postby ThomasH » 02.05.22, 18:27

For what it's worth, the Intel H10 SSDs do indeed seem to require a special adapter capable of reading both channels on the drive. (Probably easiest to find a laptop capable of reading both channels of the device (or better-yet, get the customer's original laptop so you don't have to change anything)). (A motherboard with Optane compatibility isn't enough. It must be specifically compatible with Optane Memory H series.)
"A system that is Intel® Optane™ Memory Ready doesn't mean that it supports the Intel® Optane™ memory H Series."
See: https://www.intel.com/content/www/us/en ... orage.html
and https://www.asipartner.com/resources/in ... quirements

I don't suppose anyone has or knows of an adapter capable of this? I may order a compatible laptop just to be able to try to test these. I've had at least 5-8 of them by now.
A compounding factor that I think is occurring on some that I've seen are that customers have tried to hook them to up to NVMe-USB adapters and let chkdisk try to fix things, which really has thrown a wrench into the process, especially since it's a SSD.
I have one in this state in now, and even deep scans pull basically nothing from it (without access to the optane portion so far).

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300ddr
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Re: Intel H10 512GB SSD + 32GB Optane NVMe troubles - Is there a trick?

Postby 300ddr » 23.06.22, 09:08

Been dealing with the same issues lately and would love some clarity.

Oddly, depending on if I use a PCIe->PCI adapter, or direct to PCIe slot on mobo, and depending on which random motherboard I'm using, the drive appears differently when using a Linux boot disk and UFS. Only one of several PCs I tested in my shop can see the cache partition (27GB). Note that it only sees the 27GB partition and not the other one. But, I still haven't been able to build very good structure even after cloning this partition and using UFS to Build Intel RAID (it's a relatively new option that I've only got to show up using UFS Linux). You can do (I believe) the same thing in UFS Windows by making a Span RAID with the 27GB cache partition on top. But, the User folder, if visible at all, still seems to be missing files (or many are corrupt). I've tried making the RAID with the "bottom" drive being a DDI clone (476GB), UFS clone (using a computer that sees the 467GB partition), etc.

It seems most of these drives also have Bitlocker enabled, so look out for that (sometimes a partition scan in UFS can find it).

TL/DR: same boat, and don't really know an answer. :cry: I think buying a computer that uses one of these SSDs may help find the answer. I'd be very interested to boot to Linux and check UFS to see if the Intel Cache partition AND the "big" partition are both found separately.

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300ddr
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Re: Intel H10 512GB SSD + 32GB Optane NVMe troubles - Is there a trick?

Postby 300ddr » 25.06.22, 02:53

Just got another today. IDs as 476gb on DDI-USB Stabilizer with adapter and DDI-PCIe (and Linux UFS on one of my PCs). No raw files found. No bitlocker metadata found. And, when using my computer that HAS seen the 27GB Intel Cache partition on other Optane SSDs, nothing appears at all. My theory is that the cache NAND has failed and the bitlocker metadata was on the cache.


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