7200.3 0 LBA

[mvg]

HI all,

This Seagate ST980411ASG drive (FW:DE13) was inside a Dell laptop and the user had Point Sec enabled in it. We usually do the O LBA fix on these drives and then image to a new drive, worked for several cases same model drives/ same customer. One particular drive yesterday failed at imaging phase at 69%. When we checked it again in UDMA, the size has gone back to 0, but no SPIN down, seeking and becoming DRDY is taking bit more time than usual. The 0 size fix on the utility is not working, fails when the COM Port detection after translator rebuild.

Apparently there were some links to an updated firmware DE17 for this drive was visible during searches. I do have a same model drive with DE17 firmware on it, working condition.

Any idea to resolve this?

Mathew

[ACE_Admin]

Dear Mathew

Hello.

It is possible that some of this hard drive parts turned damaged after you had made a copy. Probably it is a weak head or problems with logic board.
I advise you to reach terminal prompt on this drive and perform heads test(Tests->User tests-Test heads command). This will very likely show some head will have abnormaly big value.

The 0 size fix on the utility is not working, fails when the COM Port detection after translator rebuild.

HAvent you tried to wait for some time about 30-40 minutes? Were there any output? Did you manage to save translator 2B module before?

[mvg]

Dear Roustom,

Yes. I do have all the modules backed up before the translator rebuild. Shall I try writing the module back? I was afraid.

Mathew