SA (or heads) failure in HDD not supported by PC3K....

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igen
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SA (or heads) failure in HDD not supported by PC3K....

Postby igen » 10.02.23, 14:37

I got an HDD drive, brand HGST, model: HUS726060ALE614 with a capacity of 6 TB.

The good side - it is a conventional (no helium) disk.
The bad side - this is a drive that is not supported by PC3K...

The disk is detected correctly (ID, capacity, FW, etc.).
Unfortunately, there is no access to the data area - ABR error ....

Because PC3K does not support this family of drives - I have no way for deeper diagnosis of this case (SA and others) ...
I don't know what the Tech Key is for this family.
The PC3K detects it as the ARIES-KP family.

Based on the interview with the client, the drive was not exposed to any impact (mechanical) factors...
Except - there was a moment when someone else had it and used it for several hours.

The disk "died" slowly - over several days.
First errors appeared, then problems with copying - and finally it "died" ...
So it rather indicates - that some slight "impact" factor has occurred...

After the first "inspection" - something about the boot sound of this drive made me disturbing...

I asked the customer if he had another, the same disk.
Fortunately, he confirmed ...
This drive was bought together with several others - the same.

The same twin disc was delivered to me.

Photo of the front of the patient and donor below (patient and donor - front.jpg).
patient and donor - front.jpg
patient and donor - front.jpg (11.8 KiB) Viewed 3900 times


Photo of the back (PCB) of the patient and donor below (patient and donor - PCB's.jpg).
patient and donor - PCB's.jpg
patient and donor - PCB's.jpg (12.38 KiB) Viewed 3900 times


PCB photo:
PCB.jpg
PCB.jpg (12.27 KiB) Viewed 3900 times


Probably ROM chip (1 MB):
ROM.jpg
ROM.jpg (14.48 KiB) Viewed 3900 times



I compared the "sound" (acoustic) starts of both disks - and there are some differences.

In the "sound" recording below, I show the start of a healthy (donor disk) and patient - for compare it:
(ATTENTION !!! You have to turn the volume up to max !!!)
I did notice a difference - for comparison - the start of the damaged patient disk (from about 11-12 seconds there is a change and "other - more" clicking of the heads):
compare sound starting HDD patient and donor.ZIP
(2.57 MiB) Downloaded 275 times


Also when running in Universal Utility there are differences:
To illustrate, i show the start of a healthy disk (donor) in Universal Utils:
Donor - Universal AT Utility message - immediately after turning on.jpg
Donor - Universal AT Utility message - immediately after turning on.jpg (7.13 KiB) Viewed 3900 times


And - for compare - this is, what it looks like when trying to start Universal Utility patient disc - after powering up and trying to start right away:
Patient - Universal AT Utility message - immediately after turning on.jpg
Patient - Universal AT Utility message - immediately after turning on.jpg (223.99 KiB) Viewed 3900 times


As a curiosity - i will mention the fact - that the "patient" disk after starting (for several dozen minutes - every few - several seconds) something "cracking"...
As if it was trying to read something ... After this time (several tens of minutes) - these sounds is stop and when i try to enter the Universal Utils - shows messages with fewer errors:
Patient - Universal AT Utility message - 0.5 h after turning on.jpg
Patient - Universal AT Utility message - 0.5 h after turning on.jpg (6.98 KiB) Viewed 3900 times



--------------------------------
IN SUM.....
--------------------------------

I haven't opened the drives yet.
I don't know how many heads it has and what condition the surface is in.

But - my experience tells me there are probably two options:

1). Damage to at least one of the heads (except the system one) - and the disk does not load the translator.
2). The Heads are good - but the translation modules are broken... This is the worse option (because without the ability to edit SA I can't do anything else)...
But in this case (nr 2) the question arises - would it show the correct capacity of 6 TB in the ID ?

---------------------------------
ASKING FOR ADVICE...
---------------------------------

My question is as follows:
Is there anything else I can check before replacing the heads ?

Theoretically - i can read the ROM and extract the NVRAM... But is there a tool witch to check, edit and correct the checksums in the ROM of this model ?
But will disabling the heads help me ?
Will disabling the inoperative (defective) heads will load the translator and will confirm the damage of the heads - while confirming the efficiency of the translation modules ?

I need data from all surfaces (Long "heavy" AV files)....



Thanks for the answer.
Regards, Igen.
Any man is liable to err, only a fool persists in error.
Marcus Tullius Cicero

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igen
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Posts: 42
Joined: 03.07.08
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Re: SA (or heads) failure in HDD not supported by PC3K....

Postby igen » 10.02.23, 20:08

In atach: two rom's - patient and donor
rom's patient and donors .ZIP
(1.08 MiB) Downloaded 284 times
Any man is liable to err, only a fool persists in error.
Marcus Tullius Cicero


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