Wd Passport 2tb USB Smartware Password unknown.
Posted: 15.06.17, 13:35
by gbulger
I know this has probably been answered many times. I have a smartware keyword being requested suddenly on this customers drive. He says he didn't set one. What is the procedure to get around this?
Thx
Re: Wd Passport 2tb USB Smartware Password unknown.
Posted: 15.06.17, 14:34
by gbulger
It stops at the WD Unlocker screen and asks for a password.
Re: Wd Passport 2tb USB Smartware Password unknown.
Posted: 15.06.17, 15:01
by lcoughey
Any chance there is a password hint? Sometimes they setup a password when they setup the drive and set windows to automatically mount the drive without prompting for the password. So, after a year or two, when they are suddenly prompted for a password, they forgot that they actually set one up.