PC-3000 Forum

Customer was doing Secure Erase when someone else unplugged the drive by mistake.

Now it starts like this:

ATTENTION! Security-locked HDD.

HDD family detecting...


Family ID: A5
Selected family......................... : A5, Rosewood_A5
Model by ID............................. : ST1000LM035-1RK172

Loading default settings!
Use the options dialog to review and save utility settings.
Then press OK!

I unlocked Diagnostic port and i can get T level access.

However if i try The password removing procedure for Seagate F3 drives described here: https://blog.acelab.eu.com/password-seagate-f3.html I get this:

Test : Reset passwords
HDD power supply switching OFF/ON...
RegistryTry err!
Rq DT ID 20 info err! Tech state 0x72, 0x07200200

Any ideea? Thanks.

Hello,

can advice to contact Technical support.
Or engineers will check it.

Customer was doing Secure Erase so DATA IS NOT needed, i guess.
Replace the drive.

Easy way is to ask what tood did client use to execute security erase.

Security erase is standard ATA that will :

- Set ATA password - 00 00 00 00 00 A0 F1
- Issue the Erase Prepare - 00 00 00 00 00 A0 F3
- Issue the Erase Unit - 00 00 00 00 00 A0 F4

When you issue the eraase unit drive will go to drq (data request) and you do need to send a buffer containing the password.

This means that for ALL software that you use to do security erase a ATA password is set and used. If you power off the drive and security erase is not completed password is not going to be removed. Password is only removed when security erase finish in sucess.

If you can't figure out what ATA password your security erase software/tool use it's rather simple.

- Grab something like a WD drive (Marvell) and use the same tool that the client used for his drive on your own WD. Now let it start. When the drive is BSY wait some moments and power it off. Power it on again. Drive will be ATA password locked.

- Read module 02 with PC-3000. To make stuff easy you should chose an older WD model that will not lock SA access when ATA password is present. If you do have a drive that locks out access to SA just read config (module 02) from RAM. Read password. Now you know what password your security erase tool used.

From here you can use the same password to unlock your client Seagate or use the password to execute the security erase again and this time let it finish (wait for BSY to change to DRDY/DSC and password should be gone as long as drive is ok (no bad blocks, etc ...)