Software can`t control COM port signal level for this USB/COM adapter

[protech]

Hi guys,

I recently upgraded my OS to Win 10 Pro. Now when I try to work on a Seagate cases I am not able to change Terminal : error detecting HDD terminal baud rate. and it shows even in solved cases it doesn't ID any Seagate drives, I tried to change the cable but still Noting I read on another post that i might need Terminal 3.
Here is A terminal message. Please any suggestions would help
Thanks.


Software can`t control COM port signal level for this USB/COM adapter


HDD family detecting...


Family ID: CF
Software can`t control COM port signal level for this USB/COM adapter
Selected family......................... : CF, M15
Model by ID............................. : ST4000LM024-2U817V

Loading default settings!
Use the options dialog to review and save utility settings.
Then press OK!


Family default settings loading!


Tech Key...

Requesting FW Pkg ver ........ M2AEA13B0.SDM4.410014.0001


Detecting SA Phys Sct Size...
Can not detect SA phys secotr size by ATA!
Terminal : error detecting HDD terminal baud rate

[igen]

Hello,

On my Windows 10 - both - Terminal 2 and Terminal 3 work correctly.

However, sometimes the terminal stops working.
And then I know that I have to re-solder the pin ends in the terminal connector.

These pins work mechanically (inserting, removing, slight bending) and from time to time a cold solder is formed.
As in the picture below (the points in picture no. 1 are especially important).

If you only have a problem with Seagate drives, then it is a problem with these cold solders behind the Seagate connector.
If the terminal is also invisible under other tools (e.g. Samsung or Toshiba), then also check the ribbon connecting the terminal to the connector.
It also works and can break the wire sometime.

[protech]

That could be the case. Will check with another connector. Thanks

[gameboybin]

Source of the post That could be the case. Will check with another connector. Thanks

have you been able to resolve the issue. I am having the same exact problem

Screenshot 2025-05-30 144513.png (29.24 KiB) Viewed 3634 times

[Filipp_TS]

Hello,

1) you using terminal ver.2 which doesn't allow to supply 1.8V, that's why utility showing a warning message.

2) this drive is SED locked and for SED bypassing / getting firmware access requires ROM patch.