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Customer data missing?

Posted: 31.07.19, 01:38
by TADASHI
Hi,

I am working ST1000LM014 drive job at now.

It had Stiction and remove it, come ready and got image 100%.
So I used DE and 100% saved customer files on our server. Customer's User ID found but can not find any customer's data in it.

If NAND chip broken, this situation happened? or something else?

FW:SM16 DOM:06/2014

Re: Customer data missing?

Posted: 01.08.19, 05:38
by TADASHI
Our customer send wrong information to us, case closed. :shockable: