ST500DM002-KC65- FAIL Servo Op=0100 Resp=0007

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datacare
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ST500DM002-KC65- FAIL Servo Op=0100 Resp=0007

Postby datacare » 26.05.17, 15:26

ST500DM002-KC65
When switch on i got the following error and spin down,


Boot 0x10M
Spin Up
FAIL Servo Op=0100 Resp=0007
ResponseFrame FFFF 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 FFFF
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000Àÿàÿ
LED:000000EE FAddr:001028A6

I got the same error after replacing with working head also.

It is spinning some time and spin down with original pcb.

But it is spinning normal with another pcb with same firmware. Terminal log showing as follows

Boot 0x10M
Spin Up
RECOV Servo Op=0100 Resp=0005[0x00000000][0x00000000]ZZZZMMMMMMMMMMMMMMMZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMddddddWWWWMMMMMM
RECOV Servo Op=0155 Resp=0005S
RECOV Servo Op=0055 Resp=0005xxxxZWZWZWZWZWZWZWZW
FAIL Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 000AB
RECOV Servo Op=0155 Resp=0005[0x00025CB4][0x00025CB4]ZZZZMMMMMMMMMMMMMMMZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMddddddWWWWMMMMMM
FAIL Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 000Ax
RECOV Servo Op=0055 Resp=0005[0x0000B319][0x0000B319]ZZZZMMMMMMMMMMMMMMMZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMddddddWWWWMMMMMM
RECOV Servo Op=0155 Resp=0005S
RECOV Servo Op=0055 Resp=0005xxxxZWZWZWZWZWZWZWZW
FAIL Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 000AB
RECOV Servo Op=0155 Resp=0005[0x00030FCD][0x00030FCD]ZZZZMMMMMMMMMMMMMMMZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMddddddWWWWMMMMMM
FAIL Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 000Ax



With regards
sundar

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Amarbir[CDR-Labs]
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Re: ST500DM002-KC65- FAIL Servo Op=0100 Resp=0007

Postby Amarbir[CDR-Labs] » 26.05.17, 19:19

Sundar ,
Does The Serial No in The rom Match With Label of this HDD
Regards
Amarbir S Dhillon ,CDR Labs [ Chandigarh ,India ]
DataRecovery - The Affordable Way In India
Visit - > http://www.chandigarhdatarecovery.com My Facebook - > https://www.facebook.com/chandigarhdatarecovery


datacare
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Re: ST500DM002-KC65- FAIL Servo Op=0100 Resp=0007

Postby datacare » 27.05.17, 05:17

yes perfectly match

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Re: ST500DM002-KC65- FAIL Servo Op=0100 Resp=0007

Postby Amarbir[CDR-Labs] » 28.05.17, 16:50

datacare wrote:Source of the post yes perfectly match



Well ,
Remove the heads and inspect them under a microscope if you find platter dust that platter is the culprit then totally different approach for this ,On the other hand if any acelab rep can solve this in firmware it will be awesome
Regards
Amarbir S Dhillon ,CDR Labs [ Chandigarh ,India ]
DataRecovery - The Affordable Way In India
Visit - > http://www.chandigarhdatarecovery.com My Facebook - > https://www.facebook.com/chandigarhdatarecovery

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DataMedics
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Re: ST500DM002-KC65- FAIL Servo Op=0100 Resp=0007

Postby DataMedics » 28.05.17, 19:04

Did you try putting the heads back into the donor to see if they are still good? Could be just a heads killer.


datacare
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Re: ST500DM002-KC65- FAIL Servo Op=0100 Resp=0007

Postby datacare » 29.05.17, 12:46

yes i have tried, donor head is working

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Filipp_TS
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Re: ST500DM002-KC65- FAIL Servo Op=0100 Resp=0007

Postby Filipp_TS » 31.05.17, 17:23

Hello,

Set a patient heads into the patient drive.
Then change Max Heads value in ROM to "0".
Write modified ROM in to the drive and re-power it, check a drive behavior.
(Don't forget to make a backup of original ROM before any modifications).

Also, pay attention to the surface and case inside - is it clean, with out any dust/scratches?
With best regards
ACELab technical support
ts.acelaboratory.com
blog.acelab.eu.com

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Amarbir[CDR-Labs]
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Re: ST500DM002-KC65- FAIL Servo Op=0100 Resp=0007

Postby Amarbir[CDR-Labs] » 31.05.17, 19:36

Filipp_TS wrote:Source of the post Hello,

Set a patient heads into the patient drive.
Then change Max Heads value in ROM to "0".
Write modified ROM in to the drive and re-power it, check a drive behavior.
(Don't forget to make a backup of original ROM before any modifications).

Also, pay attention to the surface and case inside - is it clean, with out any dust/scratches?


Hello Fllipp ,
I have tried this in few Seagate's fillipp , Some drives do boot just once or twice ,Then they refuse to i do not know why ,Might be they are just on the verge of dying
Regards
Amarbir S Dhillon ,CDR Labs [ Chandigarh ,India ]
DataRecovery - The Affordable Way In India
Visit - > http://www.chandigarhdatarecovery.com My Facebook - > https://www.facebook.com/chandigarhdatarecovery


gameboybin
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Re: ST500DM002-KC65- FAIL Servo Op=0100 Resp=0007

Postby gameboybin » 15.03.22, 07:03

Man, got the exactly the same problem. The HDD keeps throttling for like 6 times then it powers down. Change heads exactly the same thing. All now comes is to the PCB. Tried changing PCB, changing BIOS and stuff. No cure. SAD :cry: :cry: :cry:

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DataMedics
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Re: ST500DM002-KC65- FAIL Servo Op=0100 Resp=0007

Postby DataMedics » 15.03.22, 19:37

Sometimes it's just too much damage to the SA and nothing can be done. Not every case is a win in this game.


China_2
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Re: ST500DM002-KC65- FAIL Servo Op=0100 Resp=0007

Postby China_2 » 11.06.22, 11:25

It is necessary to observe the status of the panel. If it is not completely damaged, some or most of the data can be saved


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