I have problems with DATA EXTRACTOR V5.7 "Execution of all processes is aborted!"

[cuumaytinh]

I have problems with DATA EXTRACTOR V 5.7.8
When I create the image. in the process of running a lot of times the process stops with the message.

Hardware reset
Software reset...
Hardware reset
10/11/2018 10:24:44 PM - Execution of all processes is aborted!
****************** Scan process ***********************************************
start time 10/11/2018 10:24:19 PM
finish time 10/11/2018 10:24:44 PM
-------------------------------------------------

I ran again and it worked but after a while it stopped.
In the old version of DATA EXTRACTOR I did not this error.
Does anyone have faults like me. And any solution to this problem ????

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[lcoughey]

Did you submit a support request with ACE to have them help troubleshoot?

[northwind]

This is normal, if after Hardware Reset your drive didn't come ready.

[cuumaytinh]

Source of the post This is normal, if after Hardware Reset your drive didn't come ready.

it ready after Hardreset.

[AJ2008]

Unless timeout settings in DE are shorter than time it takes to show ready

[cuumaytinh]

Source of the post Unless timeout settings in DE are shorter than time it takes to show ready

i never saw error in old version DE. time set is same old version

[Nick_TS]

I would recommend you to install the latest version of PC-3000 and repeat these steps on a new version.