module 2 unreadeable WD5000BMVV

[eurlamp]

Hello

I've got a WD USB Passport WD5000BMVV and it can't read SA. It says module 02 is not found.
This is the report :

Techno mode key
Techno mode key......................... : Ok

RAM:
HDD Info reading........................ : Ok
Heads number............................ : 1
Cyl Count............................... : 256

Zone allocation table................... : HDDs RAM reading error; unexpected error: Device Error Detected: "VSCE PERM OVL NOT LOADED. LDR Upload is recomended"

ROM:
ROM reading............................. : Ok
ROM Data size........................... : 256 Kb
ROM version............................. : 13.CCG
ROM generation.......................... : 13.CCG
Link table version...................... : 05.C9.
Consolidated ROM version................ : 001300CC

ROM Modules:
Flash ROM dir reading................... : Ok
Modules directory address............... : FIXED
Heads configuration..................... : by map
Heads number............................ : 4
Heads number in use..................... : 4
Switched off heads...................... : No
Heads map............................... : 0,1,2,3
ROM Firmware version.................... : 001300CC

Service area:
SA dir reading.......................... : Device error detected
SA Access............................... : NONE

Configuration reading................... : Module 02 not found

What can I do for recovering user's data?

François

[dmarques]

Hi,

It's not reading DIR module to load SA.
Can you explain what happened to that drive and what happens when you power it on.

[eurlamp]

Hello,

Finally I open the drive in cleanroom and there is a big circular scratch on the first platter so I stop investigation.

eurlamp